Shipping and Returns

Standard Shipping Rate - South Island   $5

Standard Shipping Rate - North Island    $8

Heavy items and international rates - please contact us at shiree@vulldesign.co.nz or
on (03) 474 5355.

 

Vull Design takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact us immediately.

In the situation where the item you receive is faulty or not what you ordered, you may apply for a refund or exchange. Provided Vull Design is satisfied that an error was made in consignment of the item purchased or that a fault has occurred prior to the item being delivered to you, Vull Design will pay the shipping costs for returning the faulty or incorrect item to Vull Design and for dispatching the replacement item to you.

Vull Design needs to be notified within 7 days of receiving the goods.

If you change your mind, exchanging goods is at the discretion of Vull Design. You will require proof of purchase to return or exchange the product.

If the product is out of stock we will refund your money or offer you a credit. In the case of refunds, please allow 3-5 business days for the refund to be processed.

When sending returned items to Vull Design we advise you use registered post because Vull Design does not take responsibility for the loss of items being returned and this may result in us being unable to process your application for refund or exchange. In considering any application for refund or exchange Vull Design reserves the right to inspect returned items upon receipt.

If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.

Shipping & Returns

To return your product please contact Vull Design by phone on 03 474 5355 or email shiree@vulldesign.co.nz. Our mailing address is: 34 Moray Place, Dunedin, Otago, NZ 9016